Return Policy

Return and Refund Policy

At Classic Wood, we take pride in the quality and craftsmanship of our solid wood furniture. We want you to be completely satisfied with your purchase. Please read our Return and Refund policy carefully to understand your rights and our obligations.

1. Return Eligibility

We accept return requests only under the following conditions:

Damaged on Arrival: If the product arrives damaged due to transit.
Manufacturing Defects: If there is a structural defect in the wood or craftsmanship.
Wrong Item Delivered: If the product received does not match the item you ordered (e.g., wrong design, color, or size).

Note: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

2. Non-Returnable Items

We cannot accept returns or offer refunds for:

Products that have been assembled, installed, or used.
Customized or tailor-made furniture orders built specifically to your requirements.
Minor natural variations in wood grain, texture, or color, as these are natural characteristics of solid wood (Sheesham, Teak, etc.).

3. Reporting a Problem (Timeframe)

You must inspect the furniture at the time of delivery.
Any damage, defect, or discrepancy must be reported to our customer service within 48 hours of delivery.
Please share clear photos or a short video of the damage/defect along with your Order ID via email at helpclassicwood@gmail.com or WhatsApp at +91 93517 48879.

4. Reverse Pickup & Shipping

Once your return request is approved, we will arrange a reverse pickup from your delivery address at no extra cost to you.
Please ensure the product is packed securely in its original packaging to avoid any further damage during transit.

5. Refund Process

Once we receive the returned item at our warehouse (located in Churu, Rajasthan) and inspect its condition, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment (Online Payment/Bank Transfer) within 7 to 10 working days.

6. Order Cancellation

You can cancel your order within 24 hours of placing it for a full refund.
Orders cannot be cancelled once they have been dispatched or if they are custom-made items already in production.