Return & Refund Policy
📅 7-Day Return Policy
Customers may request a return within 7 days of delivery.
To be eligible for a return:
The product must be unused and in original condition.
The product must not be damaged due to misuse.
The original packaging should be retained.
Return request must be submitted within 7 days of delivery.
❌ Non-Returnable Items
The following items are not eligible for return:
Custom-made or made-to-order furniture
Products damaged due to customer mishandling
Products assembled or altered by the customer
Clearance or special discounted items (if mentioned)
🚚 Return Process
To initiate a return:
Email us at helpclassicwood@gmail.com
Share your Order ID and product images (if applicable)
Our team will review the request within 2–3 working days
If approved, pickup or return instructions will be provided
💰 Refund Policy
Refunds are processed after product inspection.
Approved refunds will be credited to the original payment method.
Refund processing time: 5–7 working days after approval.
Shipping charges (if any) are non-refundable unless the product was damaged during transit.
📦 Damaged or Incorrect Product
If you receive a damaged or wrong product:
Inform us within 24 hours of delivery
Share clear photos/videos of the issue
Replacement or refund will be arranged after verification
💳 Payment Policy
All orders are prepaid.
Cash on Delivery (COD) is not available.
Payments are processed securely via trusted payment gateways.
📞 Contact Information
Classic Wood
GSTIN: 08HLYPP0017E1ZT
7, Road No 5, RIICO Industrial Area
Churu, Rajasthan – 331001
India
📩 Email: helpclassicwood@gmail.com
📞 Phone: +91 9351748879
🕒 Working Hours: Monday – Sunday (10:00 AM – 7:00 PM IST)
